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Support Enquiry Form
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If you require any technical or other app assistance, please complete the following form which will be submitted to the MYSHOOTS® Support Team.
Please provide us with as much information as you can in order for our Support Team to deal with your query as quickly and as effectively as possible.
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Indicates required field
Name:
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First
Last
Contact Email:
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Contact Telephone:
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Providing a contact telephone number may help to speed up the response to your support query. Please remember to include your country code.
Which of the following best describes your query? (You can select more than one)
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I have a technical issue
I need help using the app
I have an accounts or billing enquiry
I have multiple issues
I wish to make a complaint
Something else
Providing us with this information will help our Support Team direct your query to the right person who can assist you.
Are you a registered MYSHOOTS® user?
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Yes
No
My query concerns registering as a user
A registered MYSHOOTS® user is someone who has successfully set up an account and is able to log in to the app and access all of the available features.
If you are already a MYSHOOTS® user, please enter your login email (if different to the contact email you have provided)
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I am not yet a registered user
My login email is the same as my contact email
My login email is DIFFERENT to my contact email (please enter below)
Login email (if different to contact email):
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Which country are you based in?
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Please select
United Kingdom
USA
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Afghanistan
Aland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antartica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo (Democratic Republic)
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Ireland
Isle of Man
Israel
Italy
Ivory Coast
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of Korea (North Korea)
Korea, Republic of Korea (South Korea)
Kosovo
Kuwait
Kyrgyzstan
Lao People's Democratic Republic (Laos)
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome
Saudi Arabia
Senegal
Serbia
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, US
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Providing us with your location may help our Support Team with your query as it will enable us to understand which country's Apple App Store or Google Play Store you downloaded our app from.
Which type of phone do you use?
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Apple iPhone
Android phone
Other
Providing us with your phone type may help our Support Team answer your query.
Please provide your phone details.
Phone Make:
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Providing us with your phone make may help our Support Team answer your query.
Phone Model:
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Providing us with your phone model may help our Support Team answer your query.
Phone Year of Manufacture (if known):
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Providing us with your phone age may help our Support Team answer your query.
Is your phone updated to the latest version of its operating system?
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Yes
No
I don't know
Providing us with this information may help our Support Team answer your query.
Enter your phone operating system version number (if known):
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Providing us with this information may help our Support Team answer your query.
Is your MYSHOOTS® app updated to the latest version?
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Yes
No
I don't know
Providing us with this information may help our Support Team answer your query.
How can we help? Please provide as much information as possible.
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Please provide as much detail as possible, including the dates and times that any issues may have occurred.
Please upload any images or screenshots that may help us with your query.
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Max file size: 20 MB
Images and screen grabs help our Support Team to understand any issues you may be experiencing.
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Max file size: 20 MB
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Max file size: 20 MB
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